Privacy Policy

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                      Effective Date: January 1, 2025

At AEB Air & Heat, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you interact with our website, services, or communications, including SMS.

1. Information We Collect

We may collect the following personal information from you when you visit our website, contact us, or use our services:

• Name
• Phone number
• Email address
• Mailing address
• Service location details
• SMS communication preferences
• Any additional information you voluntarily provide

We may also collect non-personal data such as browser type, IP address, and website usage patterns using cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Schedule and provide HVAC services 
• Respond to inquiries and provide customer support
• Send service reminders, updates, and confirmations
• Improve our website and services
• Communicate via SMS, email, or phone (with your consent)
   

3. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties.
We may share information with:

• Service providers who assist us in operating our business (e.g., scheduling platforms, email/SMS service providers)
• Legal authorities, if required by law, or to protect our rights and property 

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Your Choices

You can choose to:

• Opt out of marketing emails or texts at any time by following the unsubscribe or STOP instructions
• Request access to, update, or delete your personal information by contacting us
   

5. Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse.

6. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted at: 👉 www.ebairheat.com/privacypolicy

7. Contact Us

If you have any questions or concerns about this policy, please get in touch with us at: 📧 info@ebairheat.com 📞 904-383-6548